Delivery

Orders placed before 3:00pm (GMT) are despatched the same day. Orders placed after this time may still go out the same day, but this isn't guaranteed due to order volumes.

Estimated delivery times are provided once your order is placed. These are estimates only and start from the date of despatch, not the order date. Unless exceptional circumstances apply, all orders are fulfilled within 7 business days of acceptance. Business days are Monday to Friday, excluding bank holidays.

Not always. Depending on stock availability or order size, your order may be delivered in multiple consignments.

Delivery dates can vary due to carrier practices, your location, delivery method, or public holidays.

No. Next-day services may, in some cases, arrive on the following business day.

Delivery will be attempted a maximum of two times before the consignment is automatically returned to us in accordance with carrier terms.

Yes, but these must be provided at checkout. We'll pass them to the carrier, though we can't guarantee they'll be followed.

Delivery charges are based on your order value, delivery destination, and selected service. Additional charges may apply for remote or offshore locations. See the table above for a full breakdown.

Take clear photos of the damage and the delivery label, then contact us immediately at sales@sidax.com or 03330 383388 with your SiDAX Despatch Reference. This allows us to investigate and raise a claim with our logistics partner.